Privacy Policy

Effective Date: April 8, 2024

Upworth, PLLC ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

1. Contact Form: When you fill out the contact form on our website, we collect your name, email address, phone number, the services you're interested in, the contents of your message, and any referral information you provide. Your email address will be used to send you an automated response message.

2. Automatically Collected Information: We may also automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, and pages visited on our website.

3. ShareFile Access: If you choose to access our ShareFile portal to upload tax, accounting, or financial documents, you will be required to provide your login credentials directly to ShareFile to authenticate your access.

How We Use Your Information

1. Providing Services: We may use the information you provide to deliver the tax, accounting, or financial consulting services you request, communicate with you about your inquiries or service needs, and improve our website and service offerings.

2. Email Communications: We use your email address to send you an automated response message.

3. SMS/Text Communications: By submitting the contact form, you consent to receive SMS/text messages from us. We use your phone number to send you updates, notifications, or other communications related to the services you've requested.

4. Compliance and Security: We may use your information to comply with applicable laws and regulations, prevent and detect fraud or other illegal activities, and ensure the security of our systems and services.

Contact Form and SMS Disclosures

When you submit the contact form on our website, you will see the following disclosure:

"By submitting this form, you consent to receive communications, including SMS messages, from Upworth. Message frequency varies. Message and data rates may apply. You may opt out by replying “STOP” at any time. Reply “HELP” or refer to our Privacy Policy for more information."

This disclosure serves to notify you that by submitting the contact form, you are consenting to receive communications from us, which may include SMS/text messages.

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To comply with SMS marketing regulations, we also want to provide the following information:

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Help/Stop information: You can reply "STOP" to any SMS message to opt-out of receiving further communications. You can reply “HELP” to any SMS message for more information.
Pricing: Message and data rates from your mobile carrier may apply.
Privacy Policy and Terms: You can review our full Privacy Policy and Terms of Service.
The frequency of these messages may vary.

Third-Party Service Providers

In addition to the information we collect directly, our website also uses certain third-party services that may collect user data:

Google Maps API:

We use the Google Maps API to provide interactive maps on our website. Google may collect information about your location, device, and usage of the maps feature. Please refer to Google's Privacy Policy for more information.

Google reCAPTCHA:

We use Google's reCAPTCHA service to help prevent spam and fraudulent activity on our website. When you interact with the reCAPTCHA widget, Google may collect information about your device, location, and behavior. Please refer to Google's Privacy Policy for more information.

By using our website, you consent to the data collection and use practices of these third-party service providers. We recommend reviewing their respective privacy policies to understand how your information may be used.

Sharing Your Information

We do not share, sell, or rent your personal information to any third parties for marketing or promotional purposes. We may share your information with trusted service providers who assist us in operating our business, such as website hosting or IT support services, but only to the extent necessary for them to perform their functions.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will remove it from our systems and records or take steps to properly anonymize it.

Your Rights and Choices

You have the right to access, update, or delete the personal information we have about you. You can also opt-out of receiving communications from us by contacting us at info@upworth.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Governing Law and Jurisdiction

As a company based in Arizona, we also comply with the Arizona Consumer Privacy Act (ACPA), which grants Arizona residents certain rights regarding their personal information. Under the ACPA, you have the right to request access to, deletion of, and information about the collection and sale of your personal information. To exercise these rights, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy. 

Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at info@upworth.com.

How do you structure client engagements, and what level of support can clients expect?

We prioritize building a strong understanding of your needs through initial discussions to determine if we're the right fit for your requirements.
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Our commitment is to provide tailored support based on your specific financial needs, ensuring a mutually beneficial partnership. We have structured our services for efficiency through thoughtfully planned, scheduled interactions. This approach allows us to provide timely assistance tailored to your needs, fostering a collaborative and effective working relationship.

Can I trust you with sensitive financial information?

We take data protection seriously and are committed to handling your documents and information with the utmost care.
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We are SOC 2 certified, meaning we adhere to strict data security standards and undergo regular audits. Our systems and processes safeguard the confidentiality of sensitive financial information.
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All files are encrypted and shared through secure online platforms. Hard copy documents provided to us are returned by the end of tax season after being digitized and securely stored.

Do I need to come into your office to sign documents?

We conduct business and exchange documents easily online.
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As a paperless firm, we utilize secure web-based tools and applications for efficient document management. We operate in a high-tech manner for your convenience, so there is no need to visit our office to sign or deliver hard copies.
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Our online platforms and workflows provide a smooth experience for today's modern, web-savvy clients.

Can you come to our office or are all meetings virtual?

We conduct our client engagements virtually. Our secure online platforms enable seamless communication and collaboration.

Our beautiful office space in the Arcadia/Biltmore area provides a comfortable and professional environment for face-to-face discussions.

Does you work with international or public (IPO) companies?

We work with privately held companies in the pre-IPO stage, paving your path to growth and expansion before reaching the point of going public.
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Upworth does not currently work with public, IPO stage companies, or those with international operations.
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If you are an IPO company seeking guidance, we can refer you to a vetted professional in our trusted network.

What industries do you specialize in?

Our expertise spans multiple industries. Contact us to learn more about how we can help your business.

Can you help me with my business accounting?

Yes, we can help set up proper accounting for your business, such as, initial bookkeeping setup, ongoing journal entries and adjustments, year-end close, and tax preparation.
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We will establish the foundation so you can confidently manage your own bookkeeping going forward. Our goal is to equip businesses with the proper accounting framework and knowledge needed for self-sufficiency. Please reach out if you need help getting your business accounting started off on the right foot.

What software do you use for accounting and bookkeeping?

We utilize QuickBooks Online for handling bookkeeping and accounting needs. The platform allows us to efficiently manage tasks like journal entries, invoicing, expense tracking, financial reporting, and more.

What if I already have an internal accounting team but need help on a specific project?

If you have an in-house accounting team but need extra support on a specific project, with our unique exposure we can provide specialized assistance.
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Our team can supplement your existing staff and capabilities where needed, without requiring full outsourcing of accounting functions.
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Please reach out with project details so we can provide a customized quote to meet your temporary or one-off accounting needs.

Do you prepare tax returns in-person?

In-person meetings for tax preparation are not part of our streamlined operating model.
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We are a modern, tech-enabled firm; all of our services are conducted virtually for maximum efficiency and convenience.
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We utilize secure online platforms to collect necessary documentation and collaborate seamlessly with clients. Our paperless approach saves clients time while still allowing for real-time communication as needed.
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If you require or prefer in-person tax preparation, our firm may not be the best fit.

Can you help minimize tax liabilities?

Our aim is to help clients calculate their safe harbor. We take a proactive approach to tax planning through customized projections that can result in significant savings year after year.

With unique industry exposure, we also stay current on the latest tax codes and forms to identify all applicable deductions, credits, and other opportunities to minimize your tax obligations.

How do you support tax and business litigation?

If you are an existing client with a tax return prepared by Upworth and are currently undergoing an audit, tax assessment, or facing other litigation— we are available to review your financial data, conduct thorough research on relevant tax codes, and identify deductions or other details that could strengthen your case.

Our firm does not directly handle litigation proceedings, but we can provide invaluable accounting and tax expertise to clients navigating tax or business disputes.*

Having an experienced CPA on your side as a resource for understanding complex accounting and tax issues can make a major difference in litigation outcomes.

*This service is available to current clients only.

Do you provide tax planning for major financial changes?

Yes, we offer customized tax planning for major financial changes like selling a business, inheritance, marriage, retirement, etc. Our experts minimize obligations and maximize savings tailored to your life events.